My paid account isn’t showing as such
Troubleshooting guide for when your paid account isn't working correctly, premium features aren't showing, or you're experiencing account downgrade issues.
Written by Kreso
Updated over
2 months ago
My paid account isn’t showing as such
In case you have upgraded to a paid subscription from your free trial (or lapsed subscription), but your account is still not giving you access to the paid Brixx features, you may be experiencing a browser caching issue.
Please try the following steps:
- Log out and log back into Brixx - This will send new data and should fix the issue.
- Clear browser cache - If step number 1 doesn’t work, try clearing your browser’s cache, closing the browser, and reopening it.
- Contact support - If steps 1 and 2 don’t work, please contact our support by sending an email to [email protected]
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